Refund Policy

At MLD Services, we are committed to providing high-quality property maintenance services. To ensure fairness and clarity for our customers, we set out the following Refunds & Corrections Policy:

1. No Refunds

1.1 All payments made for services provided by MLD Services are non-refundable.
1.2 This applies to labour, call-out fees, and materials purchased or used in carrying out the work.

2. Corrections & Workmanship Guarantee

2.1 While we do not issue refunds, we stand by the quality of our work.
2.2 If any part of the work carried out by MLD Services has not been completed to a reasonable standard, we will return to correct or re-perform the work at no additional cost.
2.3 Corrections must be reported by the Customer within 30 days of completion of the work.
2.4 Our guarantee does not cover:

• Issues caused by misuse, neglect, or lack of proper maintenance.

• Pre-existing faults or unrelated property defects.

• Work altered by third parties after completion.

3. Materials & Parts

3.1 Manufacturer warranties apply to materials, equipment, or parts supplied.
3.2 If a product fails due to a manufacturer defect, we will assist the Customer in contacting the supplier but cannot provide a refund ourselves.

4. Limitations

4.1 Corrections will be limited to the original scope of work agreed.
4.2 Additional work outside the agreed scope will be subject to a new quotation.