Company Policies

MossLoss Domestics (M.L.D)

At M.L.D, we pride ourselves on delivering reliable, high-quality property maintenance and renovation services. To ensure a smooth and transparent experience for all customers, please take a moment to review our policies below:

Payment Policy
    •    A 50% deposit is required to confirm and secure all bookings.
    •    The remaining 50% balance is due upon completion of the agreed work.
    •    Payments can be made via bank transfer or other agreed methods.
    •    Final payment is expected within 24 hours of job completion unless otherwise discussed.

Cancellation Policy
    •    Cancellations must be made at least 48 hours before your scheduled start date.
    •    Cancellations made less than 48 hours before may result in a cancellation fee or loss of deposit.
    •    Rescheduling is possible, subject to availability.

Workmanship Guarantee
    •    All work is carried out by qualified, experienced tradespeople.
    •    We take pride in the quality of our work and will return to correct any genuine workmanship issues reported within 14 days of job completion.
    •    This does not cover issues caused by wear and tear, third-party damage, or misuse.

Use of Subcontractors
    •    Due to high demand and varying workloads, M.L.D may use trusted subcontractors to carry out certain parts of a job.
    •    All subcontractors are carefully selected and vetted to ensure they meet our standards for quality, professionalism, and safety.
    •    Subcontracted work is still covered under our customer service and workmanship expectations.

Project Timelines
    •    We aim to complete all work within the timeframe agreed at the start of the project.
    •    If delays occur due to weather, material shortages, or unforeseen circumstances, we will keep you informed at every stage.

Customer Responsibilities
    •    Customers must ensure that work areas are accessible and clear before our team arrives.
    •    Pets and children should be kept safely away from active workspaces.
    •    We recommend removing or covering valuables and personal items in work areas, as we cannot be held responsible for accidental damage to unsecured belongings.

Privacy & Data Protection
    •    Any personal information you provide (such as name, address, and contact details) will only be used to manage your booking and communicate with you.
    •    We never share or sell customer data to third parties.

Photos & Marketing
    •    We may take before-and-after photos to showcase our work.
    •    We will always ask for permission before using any images of your property for marketing or social media purposes.

Liability & Insurance
    •    MossLoss Domestics (M.L.D) is fully insured for public liability.
    •    While we work carefully and professionally, we are not liable for damage caused by pre-existing issues or faults not visible before the work begins.

Changes to Policies
    •    We reserve the right to update these policies at any time. The most current version will always be available on our website or upon request.

If you have any questions about our policies or need clarification, please don’t hesitate to contact us:

Phone: 07564450331 /02071268509
Email: